Plan News for Members

Changes to adult dental benefit

Starting July 1, 2021, adults with full Medicaid benefits will get dental coverage through DentaQuest.

Covered dental services for adults will include:

  • Cleanings and preventive care
  • X-rays and exams
  • Fillings
  • Dentures
  • Root Canals
  • Gum-related treatment
  • Oral surgeries
  • And more!

Call DentaQuest at 1-888-912-3456, or visit, to learn more about the new dental benefits for adults, or to find a dentist near you.

DMAS member fact sheet on new adult dental benefit

New Appeals Information Management System (AIMS) Portal Streamlines the Appeals Process

The Virginia Department of Medical Assistance Services (DMAS) recently launched a new system and portal to manage the appeals process—the Appeals Information Management System (AIMS). The AIMS portal allows Medicaid members and providers the convenience of filing an appeal, submitting documents, and monitoring the status of an appeal online throughout the appeal process.

When Medicaid members and providers in managed care programs file the first level of appeal, they will continue using our Magellan Complete Care of Virginia (MCC of VA) appeals process. The new AIMS portal will handle the next level of appeal after members and providers have exhausted their appeal with MCC of VA.

Visit the DMAS website to to learn more about AIMS and access training resources. Questions? Contact DMAS Appeals at 1-804-371-8488.