Discrimination is against the law
Magellan Complete Care of Virginia follows the law. We treat all people equally. We do not discriminate against anyone based on:
- National origin
We provide free help and services to people with disabilities. We want you to be able to communicate with us easily. We offer:
- Qualified sign language interpreters
- Written information in many formats. These may include:
- Large print
- Accessible electronic formats
- Other formats
We also provide free language services to people whose first language is not English. We offer:
- Qualified interpreters
- Information that is written in other languages
If you believe we have not provided these services or discriminated in another way, you can file a grievance with:
You can file a grievance in one of three ways.
- In person
- By mail
- By email
The civil rights coordinator is available if you need help with any of this.
You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. You may do this online at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. Or you may do this by mail or phone.
Complaint forms are available online. You may find them at http://www.hhs.gov/ocr/office/file/index.html.