Nondiscrimination

Discrimination is against the law

Magellan Complete Care of Virginia follows the law. We treat all people equally. We do not discriminate against anyone based on:

  • Race
  • Color
  • National origin
  • Age
  • Disability
  • Sex

We provide free help and services to people with disabilities. We want you to be able to communicate with us easily. We offer:

  • Qualified sign language interpreters
  • Written information in many formats. These may include:
    • Large print
    • Audio
    • Accessible electronic formats
    • Other formats

We also provide free language services to people whose first language is not English. We offer:

  • Qualified interpreters
  • Information that is written in other languages

Contact us at 1-800-424-4524 (TTY 711) for Commonwealth Coordinated Care Plus (CCC Plus), or 1-800-424-4518 (TTY 711) for Medallion 4.0 if you need any of these services.

If you believe we have not provided these services or discriminated in another way, you can file a grievance with:

Civil Rights Coordinator, Corporate Compliance Department
8621 Robert Fulton Drive Columbia, MD 21046
1-800-424-7721
compliance@magellanhealth.com

You can file a grievance in one of three ways.

  • In person
  • By mail
  • By email

The civil rights coordinator is available if you need help with any of this.

You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. You may do this online at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. Or you may do this by mail or phone.

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019
TDD: 1-800-537-7697

Complaint forms are available online. You may find them at http://www.hhs.gov/ocr/office/file/index.html.